Privacy and cookie policy

This Privacy Policy has been developed to set out the requirements and rules for the collection, processing and protection of personal data collected and processed by the individual entrepreneur Andrii Petrovych Sydor as a data controller (hereinafter referred to as "Candle manufactory").

According to this Policy, the collection, processing and protection of personal data is based on the following principles:
Legality, legitimacy and transparency - personal data must be processed in a lawful, fair and transparent manner in relation to the data subject.
Target restriction - personal data must be collected for specific, clear and legitimate purposes and not further processed in a manner incompatible with those purposes.
Minimising data - personal data should be considered sufficient and appropriate and their use should be limited to the purposes of processing.
Accuracy - personal data should be considered accurate and updated, if necessary; all appropriate measures should be taken to ensure that inaccurate personal data, having regard to the purposes for which they are processed, are deleted or corrected without delay,
Storage restrictions - personal data must be stored in a form that allows for the identification of data subjects no longer than is necessary for the purposes of processing.
Integrity and confidentiality - personal data must be processed in a manner that ensures adequate security of personal data, including protection against unauthorised or unlawful processing and against unintentional loss, destruction or damage, using appropriate technical and organisational tools.
Accountability - Both the controller and the operator are responsible for compliance with all of the above principles and must be able to prove it.

Collection and processing of personal data. Data subjects. Purpose of collecting and processing personal data

The Candle Factory collects and processes personal data of such data subjects:
Website visitors/consumers
Candle Manufactory uses cookies and other tools to collect information that may be personal data of website visitors during the website visit session https://candles.lviv.ua/.
The use of cookies allows us to conduct analytics on the use of the website, make it more efficient and user-friendly, and evaluate the effectiveness of marketing campaigns conducted by Candle Factory.
Information message that appears on the website https://candles.lviv.ua/, requests consent to the collection of cookies. Depending on the consent, the cookies will collect or not collect information based on the results of the visit to the website https://candles.lviv.ua/. For more information on file collection, please follow the link below: Information about cookies

As for visitors/consumers at  https://candles.lviv.ua/ the following data is collected and processed:

• first name, surname;
• company (in case of ordering corporate products);
• email, phone number;
• address;
• password to access your personal account on the website;
• analytical information about the actions performed on the website.

Personal data about users/visitors is collected and stored to improve the services provided by the Candle Factory to its customers, as well as to:

• Registration and identification of users on the website. Personal data is used to register and authenticate you as a user in your Personal Account on the website, as well as to further distinguish you from other users;
• Fast ordering and delivery of goods. The Candle Factory also uses personal data to accept and process orders, payments, and deliver goods;
• Improving the services provided. Personal data is used to track and correct errors and to improve the usability of the website;
• Provide recommendations based on user/visitor preferences. It is used to recommend, identify certain products that may be of interest to the visitor, based on preferences and experience of using the website;
• Compliance with obligations to customers. In particular, in order to achieve this goal, Candle Factory collects information about customers' addresses to ensure the next delivery of goods, etc;
• Contact with consumers. The Candle Manufactory shall communicate with orders by telephone and via e-mail provided when placing an order/registering in the Personal Account;
• Advertising. Personal data is used to display product-based ads that may be of interest to users/visitors on third-party resources, such as Facebook, Instagram, etc.

The Candle Manufactory collects only the personal data necessary to ensure the normal operation of its business https://candles.lviv.ua/. If additional information is required, the consent of the data subject will be sought before the data is collected.

• When processing personal data, Candle Manufactory is guided by one of the following grounds for processing personal data:
• fulfilment of contractual obligations;
• fulfilment of duties established by law;
• legitimate interests;
• consent of the data subject.

Retention of personal data and protection of processed personal data

The Candle Factory stores personal data for the period necessary in accordance with the specific purpose for which such data was collected in compliance with the requirements of the legislation of Ukraine and this Policy. The personal data retention period is 10 years, unless a different period is provided for by applicable law. This period may be extended.
Personal data is protected at all stages of processing such data, in particular, but not exclusively, by administrative and technical means.
In case of loss or leakage of personal data, Candle Factory assumes responsibility to notify all relevant data subjects of such loss or leakage within 72 hours from the moment of loss or leakage. Moreover, Candle Factory undertakes to take all appropriate measures to minimise the damage in such a case and to restore the previous situation as soon as possible.

Rights of personal data subjects

The right to access information on the collection and processing of personal data
Users have the right to receive confirmation from the Candle Factory that their personal data is being processed and the right to access the processed information if they receive such confirmation. Users have the right to receive a list of personal information collected/processed upon request.

The right to get acquainted with personal data
The data subject has the right to acquaintance with the personal data which the Candle Factory collects and processes concerning him or her.

The right to amend personal data
The data subject has the right to amend personal data if it is inaccurate.

The right to be deleted, the right to be forgotten and the right to withdraw consent
The data subject has the right to erasure of his or her personal data and the right to be forgotten, and may request the erasure of personal data when: 1) it is no longer necessary for the purposes for which the data was collected and processed; 2) the data subject withdraws consent; 3) Candle Factory processes personal data for direct marketing purposes and the data subject objects to this processing; 4) the personal data has been processed unlawfully; 5) the personal data must be erased in order to comply with a legal obligation.
The data subject has the right to object to one purpose of using the data without prejudice to another purpose for which the data is collected and used.

The right to restrict or object to the processing of personal data
The data subject has the right to restrict or object to the processing of personal data at any time for justified reasons relating to the particular situation, unless the processing is required by the legislation of Ukraine. If the Candle Factory receives the request of the data subject, the Candle Factory will no longer process the personal data or restrict the processing. The Candle Factory may object to the aforementioned termination or restriction of the processing if there are compelling legitimate grounds for the processing or for the establishment, exercise or defence of legal claims.

The right to data portability
The data subject has the right to receive personal data about him or her that he or she has provided to Candle Factory, as well as the right to transfer this data to third parties

The right to object
The data subject has the right to object to the use of his or her personal data for specific purposes.

The right to protection against decisions made solely on an automated basis
The data subject has the right to protection against decisions made solely on an automated basis. Decisions made exclusively on an automated basis are decisions that use decision-making tools without the involvement of a human factor, to the extent that the results of such actions have legal or other significant consequences for the data subject.

Data subjects have the right to have their personal data not processed when:

• This solution is based exclusively on automated processing, including profiling;
• the decision entails legal or other significant consequences for the data subject.
• This type of processing can only be performed if this is the solution:
• necessary for the conclusion or performance of the contract;
• directly provided for by Ukrainian law (for example, to prevent fraud or tax evasion);
  has been processed on the basis of the express consent of the data subject.

To exercise any of the rights, the data subject should send a request to info@candles.lviv.ua or to the address: 12/6 Chekhova St., Lviv, 79008, Ukraine. The response to such a request shall be provided as soon as possible, but in any case no later than 1 calendar month from the date of receipt of the request.

Information about cookies

By visiting the website https://candles.lviv.ua/ you agree to the Privacy Policy, the installation and use of cookies on your devices to improve your use of the website and to distinguish you from other users. 

We are committed to respecting the privacy and security of our customers while using the website of the online store of the individual entrepreneur Andrii Sydor (hereinafter referred to as "Candle Manufactory"). This Cookie Policy explains what cookies are, how we use cookies, your right to refuse the use of cookies and other information about cookies.

We ensure that we comply with the requirements of the Data Protection Regulation when obtaining consent to set and use cookies on devices 2016/679 (General Data Protection Regulation, GDPR) and e-Privacy Directive.

What are cookies?

Cookie - small text files that are stored in the browser of your computer or mobile phone after visiting the website. Thanks to these files, the selected settings are saved for a certain period of time, which ensures convenient use of the website. The information obtained serves as a tool to improve the quality of the website use.

The Candle Manufactory uses its own cookies and cookies belonging to third parties (third-party cookies) on its website for analytical/advertising purposes, in particular, Google Analytics, Facebook Pixel.

Candle Manufactory uses cookies for marketing and advertising purposes, in particular to save your secure search settings, select the most useful advertisements for you, track the number of visitors to the website, evaluate the effectiveness of advertising campaigns, make the website more efficient and user-friendly, and ensure the protection of your personal data.

Types of files used on the site https://candles.lviv.ua/:

the necessary cookies are are used to store and identify each user's unique session ID for managing their session on the website. Such files are session files and are deleted when all browser windows are closed. If the user does not consent to the collection of such cookies, the website will operate with appropriate restrictions.

preference cookies – enable the website to store data that changes the appearance and functionality of the website, such as language, country, etc.

analytical cookies - are third-party files and are used to count the number of visitors, sessions, track information about how visitors use the website. The information received is anonymous, generated under random numbers and is the basis for the formation of website statistics.

marketing cookies – allow for the analysis of website visitors; their purpose is to display ads that are relevant and attractive to individual users, which is more valuable to advertisers: 

Details on the use of cookies by third parties can be found here:

• Google Analytics. https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
• Facebook Pixel is https://www.facebook.com/policies/cookies/. 

Your consent is a prerequisite for the setting of cookies that are not necessary and those that improve the operation of the Candle Factory's digital assets by collecting only aggregated, anonymous information that does not identify you as a user.

The right to refuse the use of cookies.

Each user has the right to withdraw consent to the installation of cookies, restrict their use or delete cookies and third-party cookies altogether at any convenient time if necessary. To withdraw consent, you should use the settings of the browser used to view the website. The "Help" function of most browsers is useful for preventing the receipt of new cookies, notifying you when a new cookie is received, and blocking cookies. 

The use of the necessary cookies ensures that we receive a minimum set of information that allows us to identify you in a certain way.

We also draw your attention to the fact that the refusal of some mandatory cookies may lead to a violation of the functionality of our resource, limit your access to certain features and prevent your identification. Therefore, we recommend that you carefully read the purposes of specific files before refusing to use them, which may prevent you from setting individual settings and may be contrary to your interests.