Additionally
- Delivery to a Nova Poshta branch
Vahe cost of delivery is calculated by the carrier, and the customer pays for the delivery.
- Courier delivery in Ukraine
Delivery is made to the address you have chosen. Before arrival, the Nova Poshta courier will contact you to confirm the time and address of delivery. The cost of such delivery will be from 60 UAH. Delivery time is 1-3 days.
- Pick-up
Pickup is available at a time convenient for you from the Lviv Candle Manufactory store located at: Lviv, Museum Square, 1. We work: Mon-Thurs: 10:00 - 19:00, Fri-Sun: 10:00 - 20.00.
Goods are sent across Ukraine by Nova Poshta courier service on weekdays.
We accept instant payment by Visa or MasterCard on the website via the LiqPay payment system.
According to the Law of Ukraine "On Protection of Consumer Rights", within 14 days from the date of receipt of the goods, you can guarantee a return or exchange of the goods if they do not suit you for any reason.
- We accept for exchange or return only the following goods proper quality.
- If at the time of the exchange a similar product is not on sale, you have the right to either purchase any other products from the available assortment with the corresponding recalculation of the cost, receive a refund in the amount of the cost of the returned product, or exchange the product for a similar product as soon as the corresponding product becomes available for sale. We will notify you of this on the day the goods go on sale.
Please remember that upon receipt of the goods, you are obliged to verify their integrity and completeness. Otherwise, we will assume that the goods are of proper quality and completeness, and you have accepted them without any comments.
Please note that due to the specifics of the product, as well as the fact that the product is the result of handmade work, the colour and weight of the product may differ from those stated on the website.
If the product you purchased does not suit you for any reason, please contact us to discuss the details of a replacement or return: